Refund Policy
A LEGAL DISCLAIMER
The information provided below is intended as a general guideline for creating a Refund Policy. It should not be considered legal advice. Every business has unique needs, and refund terms may differ depending on your industry and local laws.
We strongly recommend consulting with a legal professional to ensure that your Refund Policy is accurate, compliant, and tailored to your business.
REFUND POLICY - THE BASICS
A Refund Policy is a binding agreement between your business and your customers. It sets clear expectations about when and how refunds are offered. For online businesses, many regions require a refund or return policy to comply with consumer protection laws.
Even when not legally required, having a clear policy helps prevent disputes, increases customer trust, and reduces potential legal issues.
WHAT TO INCLUDE IN THE REFUND POLICY
A well-written Refund Policy usually covers the following points:
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Timeframe: How many days after purchase customers can request a refund.
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Eligibility: Under what conditions a refund will be approved (e.g., defective product, incorrect item, service not delivered).
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Type of Refund: Whether the refund is full, partial, or provided as store credit.
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Process: How customers should request a refund (e.g., via email, contact form, return form).
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Exceptions: Items or services that are non-refundable (e.g., digital downloads, personalized items, final sale products).
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Processing Time: How long it takes for refunds to be processed once approved.